MicroAge offers you SmartPlan, the service and protection you need in the event of a hardware failure. SmartPlan provides
protection for up to 5 years for notebooks, desktops and peripherals. Whether you lease or buy, CompuSmart has a plan to
meet your specific coverage requirements.
THE BENEFITS TO YOU...
Ease and Convenience
- Hassle-free support in the event of a product failure
- 3 easy and convenient ways to obtain service in Canada.
- OnSite service for desktop computers
- Courier service for notebook computers
- Depot service - bring it in store directly
Digital Lifeline(tm) Assistance
- Live telephone support 24 hours, 7 days a week, 365 days a year
- Digital Lifeline(tm) Assistance helps solve any problems quickly with a self-serve web database, e-chat, and, with your
permission, 'live' remote access to your PC by one of our highly qualified professionals for support online, quickly and
efficiently.
- Digital lifeline(tm) Assistance is included as part of your SmartPlan at no charge to you on any desktop or notebook (not
applicable on Apple products)
Budget Protection
- Protect against costly repair expenses for up to 5 years
- Protect against future inflation costs associated with labour and parts replacements.
Enhanced Resale Value and Transferability
- SmartPlan is transferable to any person at no extra charge
- Increase your future resale value with SmartPlan coverage
MicroAge Service
- Service is provided by MicroAge's A+ Certified Professionals
- MicroAge is authorized to repair most brands
- CompuSmart professionals work hard and efficiently to ensure minimum downtime should your product fail
World Wide Coverage
- Service of your product is available anywhere around the world
- In Canada: service is provided by one of our conventiently located MicroAge stores or authorized service centres
- Outside Canada: SmartPlan will reimburse you for a authorized hardware repairs done at a service facility near your vicinity
(see terms and conditions for exact details)
Power Surge Protection
- Reimbursed for the cost of repair or replacement for covered losses, up to the maximum of your SmartPlan coverage
- No deductible
No Lemon Guarantee
- Computers: If the product requires a repair more than three times for the same failure we will replace the item for you
at no charge
- Peripherals: If the product requires a repair more than two times for the same failure we will replace the item for you
at no charge
Peace of Mind
- Enhance your manufacturer's limited warranty period for up to 5 years
- Choose from a number of coverage options to meet your needs
- SmartPlan is fully insured by AIG, the only A+++ rated insurer in the industry
Notice: The contents provided in this brochure are only a summary of certain features of the SmartPlan Product Service Plan.
Please refer to the actual terms and conditions for complete details of coverage and exclusions. Ask any our MicroAge
associates for details.